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Learn how to use the powerful GoldMine 'cases' functionality for customer service and support. Case Management gives IT departments, customer service departments, administrators, and others a better way of tracking and following their issues to resolution. With this tool, organizations are empowered to provide a better service to their customers. In this class we will cover how to create cases, record activities within the cases, manage cases, and resolve cases.
When
Tuesday, May 19, 2009 at 10:00 AM - Wednesday, May 20, 2009 at 11:00 AM (CT)
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Hosted By
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Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL), call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
